Clear terms for every order
Terms of Service
These terms explain how orders, payment, delivery, pickup, catering, and use of our website work at Quentin's Waffle Shop. Effective when posted.
Need help with a specific order? Contact our Lynwood team.
Ask us about an order
Before we start cooking
Ordering, Payment, and Pricing
Place an order through the online ordering page or directly with our shop. Check the order summary before submitting it. An order is accepted when we confirm it; a submitted request alone does not guarantee that every item is available.
Prices and applicable taxes or service fees are shown at checkout or confirmed with the shop before you agree to an order. The total can change if you edit the order or delivery details.
Payment and corrections
Use a payment method offered during checkout or confirmed by our staff. If payment cannot be processed, we may pause preparation until you arrange another payment method.
If we find a pricing, menu, or availability error before fulfillment, we’ll contact you with the corrected total or available options. You can approve the change or cancel before we proceed.
Review the final total first. It’s the amount you authorize us to charge.
Timing and handoff
Delivery, Pickup, Cancellations, and Substitutions
Delivery and pickup
Delivery is available only to addresses within the area shown at checkout or confirmed by our team. Enter a complete address and a working phone number. Tell us about access instructions before submitting the order.
Someone must be available to receive the order at the agreed location. If our driver can’t complete the handoff because the address or instructions are incorrect, or nobody is available, call us promptly. A second delivery attempt may require a new delivery charge.
For pickup, arrive around the ready time in your confirmation and give staff the order name. Collect the food promptly so it stays at its best. We may discard an uncollected order when food safety requires it; contact us about the order before assuming a refund is due.
Ingredient substitutions
Menu items depend on ingredient availability. If an ingredient runs out, we’ll contact you about a suitable change when time allows. We won’t assume you approve a material substitution; if we can’t reach you, the affected item may be removed and its charge adjusted.
Planning a group order
Catering Reservations, Offers, and Accounts
Catering reservations
Request catering as early as you can. We’ll confirm the menu, delivery or pickup details, total, and any deposit in your written quote. A date is reserved only after we confirm the booking and receive any required deposit.
Tell us about guest-count or menu changes by the deadline in your quote. Changes made later may affect availability, preparation, and price. The confirmed quote controls if it sets different details for your event.
Offers and discounts
Each offer has its own dates, eligible items, and redemption instructions. Offers can’t be combined unless the offer says they can. We may correct an offer that was published with an error or end it with notice before it is redeemed.
Your customer account
Keep your sign-in details private and make sure saved contact and delivery information stays current. You’re responsible for orders placed through your account. Contact us promptly if you think someone else has used it.
Age limits apply only where a law requires them for a particular transaction. Waffle orders do not include age-restricted products.
Food details and site use
Allergen Responsibility and Acceptable Use
Allergens and dietary needs
Our kitchen handles ingredients that may include common allergens, and shared equipment can create a risk of cross-contact. We can’t promise that any item is completely free from an allergen. Tell us about an allergy before ordering, and ask our staff about ingredients if you’re unsure.
See our dietary waffle options for available menu information. That page does not replace a direct conversation about a serious allergy.
Use of this website
Use the site to browse the menu, place genuine orders, and contact our team. Don’t scrape site content, send automated orders, interfere with checkout, or use contact forms to send unlawful, deceptive, or abusive messages.
We may update these terms as our ordering process or services change. The version posted here applies to new orders. Any special terms in a confirmed catering quote apply to that booking.